Question callers to determine their locations, and the
nature of their problems to determine type of response
Receive incoming telephone or alarm system calls regarding
emergency and non-emergency police and fire service,
emergency ambulance service, information and after hours
calls for departments within a city.
Determine response requirements and relative priorities of
situations, and dispatch units in accordance with
details of calls, dispatches, and messages.
update, and retrieve information from teletype networks and
computerized data systems regarding such things as wanted
persons, stolen property, vehicle registration, and stolen
Maintain access to, and security of, highly sensitive
information and messages to and from emergency sites, to law
enforcement agencies, and to all other individuals or groups
status charts and computer screens, and contact emergency
response field units to determine emergency units available
Observe alarm registers and scan maps to determine whether a
specific emergency is in the dispatch service area.
Maintain files of information relating to emergency calls.