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Tasks
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Question callers to determine their locations, and the
nature of their problems to determine type of response
needed.
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Receive incoming telephone or alarm system calls regarding
emergency and non-emergency police and fire service,
emergency ambulance service, information and after hours
calls for departments within a city.
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Determine response requirements and relative priorities of
situations, and dispatch units in accordance with
established procedures.
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Record
details of calls, dispatches, and messages.
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Enter,
update, and retrieve information from teletype networks and
computerized data systems regarding such things as wanted
persons, stolen property, vehicle registration, and stolen
vehicles.
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Maintain access to, and security of, highly sensitive
materials.
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Relay
information and messages to and from emergency sites, to law
enforcement agencies, and to all other individuals or groups
requiring notification.
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Scan
status charts and computer screens, and contact emergency
response field units to determine emergency units available
for dispatch.
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Observe alarm registers and scan maps to determine whether a
specific emergency is in the dispatch service area.
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Maintain files of information relating to emergency calls.
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